Returns & Refunds
We want you to be happy with your Kleanzo system. If you are not, you can return your order within 30 days of delivery. This policy applies to every order placed on kleanzo.shop.
30-day returns
You have 30 days from the day your order is delivered to request a return. To be accepted, the handle and the wall-mounted caddy must be complete and in resalable condition. Trying the system out is fine; heavy wear or missing parts is not.
What we cannot take back
For hygiene reasons we cannot accept cleaning heads that have been used or whose packaging has been opened. Sealed, unopened refill packs can be returned like any other item.
How to start a return
Email info@kleanzo.shop with your order number and a short note about what is wrong. We reply within 24 hours on business days and send you return instructions along with the return address. Please do not ship anything back before you have those instructions, or we may not be able to trace your parcel.
Who pays return shipping
If your order arrived damaged, defective, or incorrect, we cover return shipping and send you a replacement or a full refund, whichever you prefer. If you are returning for any other reason, return shipping is at your own cost. We never charge a restocking fee.
Damaged, defective, or wrong items
Contact us within 14 days of delivery and include a photo of the item and the packaging. We will resolve it without asking you to ship anything back first whenever the photo makes the problem clear.
Refunds
Once your return reaches us we inspect it and issue your refund within 5 business days, to the original payment method. Depending on your bank or card issuer it can take another 3 to 10 business days to appear on your statement. Shipping was free on your order, so there is no shipping charge to refund.
Cancelling an order
We dispatch quickly, and orders placed before 5pm ship the same day. If you need to cancel, email info@kleanzo.shop as soon as possible and we will stop the order if it has not left the warehouse. If it already shipped, use the return process above.
Orders that never arrive
Every order ships with tracking. If your tracking has not moved for 10 business days, or the carrier marks the parcel as delivered and you did not receive it, email us and we will replace the order or refund it in full.
Questions
Email info@kleanzo.shop. We answer within 24 hours on business days.